3 Year 36,000 Mile Warranty – Why Quality Parts Matter, Charlotte, NC

Here at Christian Family Automotive in Matthews, NC we know that quality auto repairs demand quality parts. Saving a few bucks on a cheaper part is far more expensive in the long run when that part fails and needs to be replaced again. That is why we examine parts before we install them on your vehicle and give you a 3 year, 36,000 mile warranty on nearly all repairs.

Our 3 year, 36,000 mile warranty is simple. It puts the pressure on us to deliver a solid repair that will last. Most auto repair garages don’t give warranties. Even dealerships won’t give you more than 1 year of protection and they’re using “factory parts”.

What people don’t know is that parts come from so many different sources. Parts in a box from one company can often be manufactured by someone completely different. Here’s how it works…

Company A makes starters and has a great reputation in the industry. Company A can’t make a starter for every car ever built but they want to offer a complete catalog and full coverage so they purchase the starters they don’t make from Company B and put them in a Company A box. The average person has no idea when they open the box from Company A that it wasn’t actually a product from that company. Only small marks on the part would ever give you clues.

Another issue you see in our industry is Company C. Company C has a great name and they make lots of different types of parts, Starters, Alternators, Distributors, Fuel Pumps, etc. Company C actually doesn’t make anything. They purchase from dozens of manufacturers and put them into a Company C box. The catch is when Company C changes who they buy parts from, suddenly the best parts in the industry turn in to cheap Chinese imports that won’t last 6 months.

At Christian Family Automotive, we spend extensive time with our vendors finding out exactly what is in the boxes we purchase. Where are they made and which company actually made them. We purchase not from one supplier like most shops, but from 4 major companies to ensure the best parts are available regardless of the repairs required. When the aftermarket cannot supply a

quality part, we source directly from the same companies that dealers buy from. All this to ensure the best warranty and the best possible repairs for our customers, at a fair price.

Here’s one we ran into just recently. We ordered a remanufactured distributor from a very good company with a very good reputation. What arrived was a generic box with “made in Taiwan” stamped on the side. After opening the box we found the “remanufactured” part had mostly old parts in it. Notice in the picture the old, burnt and discolored wires. We also found the igniter and pickup sensor were the original parts. Only the coil had been changed. If we used this part I promise the customer would have been back in 6 months with another failure.

A few phone calls and we had another part from another manufacturer with all new internals and wires. Look at the difference between these two parts.

A few phone calls and we had another part from another manufacturer with all new internals and wires. Look at the difference between these two parts.


The thing is, both of these are listed as "remanufactured" parts, both were the same price, and both had the same warranty. Only one would have outlasted the car. The parts your repair shop uses DO matter. In this case there wasn't even a difference in price. In most cases, the difference between a quality part built to last, and a cheap knock-off is usually minor, especially when compared to the cost of doing the repair over again a year down the road. It's not hard to understand why so many garages and mechanics don't offer the same 2 year warranty as Christian Family Automotivemotive.

The thing is, both of these are listed as “remanufactured” parts, both were the same price, and both had the same warranty. Only one would have outlasted the car. The parts your repair shop uses DO matter. In this case there wasn’t even a difference in price. In most cases, the difference between a quality part built to last, and a cheap knock-off is usually minor, especially when compared to the cost of doing the repair over again a year down the road. It’s not hard to understand why so many garages and mechanics don’t offer the same 3 year warranty as Christian Family Automotive.

So when you’re looking for quality auto repair around Charlotte, NC consider Christian Family Automotive. If you need brakes, starters, distributors, alternators, or just your major maintenance services, we have the best technicians and the best parts available, and always at a fair price.

Written by Robert Summers

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